Sleep Satisfaction Guarantee:
Reselect Policy

We want you to have the best night’s sleep possible, and comparing the top brands side-by-side is the first step towards making that happen.

However, sometimes a mattress just doesn’t work out. For that reason we offer our Sleep Satisfaction Guarantee on all sleep sets purchased at The Ultimate Mattress Store. Because it takes a little time for your new mattress to feel 'just right,' we suggest that you sleep on your new mattress for at least 21 nights before considering re-selecting. If, after 21 nights but no later than 365-nights, if your are not satisfied with your purchase you may reselect a new sleep set of equal or greater value. No refunds will be issued after your sleep set has been picked-up or delivered to your home.

Reselect Policy Details:

  1. Reselects must occur after 21-nights but before 365-nights from date of purchase.
  2. A mattress protector must be purchased on the same invoice as the original mattress.
  3. Mattress must be damage free, unsoiled, and stain free to be eligible.
  4. Exchange policy does not apply to mattresses sold “as-is,” adjustable bases, pillows, mattress protectors, sheets, or other accessories.
  5. An additional delivery fee will apply on all comfort exchanges.

We make every effort to assist shoppers to find their perfect night’s sleep. If you believe we have not measured up to your expectations, don’t hesitate to contact us.