60-Night Comfort Mattress Exchange

We want you to have the best night’s sleep possible, and comparing the top brands side-by-side is the first step towards making that happen.

However, sometimes a mattress just doesn’t work out. For that reason we offer our Sleep Satisfaction Guarantee on all sleep sets purchased at The Ultimate Mattress Store. Because it takes a little time for your new mattress to feel 'just right,' we suggest that you sleep on your new mattress for at least 60 nights. If, after 60 nights, you are uncomfortable, you have seven days to call and set up an exchange.  One exchange per purchase is permitted. A minimum delivery fee will be charged for exchanges. No cash refunds. A mattress protector must have been purchased on the same invoice.

Exchange policy does not apply to any mattress sold "as-is" — which may include floor model and closeout mattresses, special orders, adjustable bases, pillows, mattresses protectors, sheets or other accessories.

Reselect Policy Details:

  1. Reselect arrangements must be made within seven (7) days of the 60-night sleep trial from date of purchase or date of delivery—whichever is later.
  2. A mattress protector must be purchased on the same invoice as the original mattress.
  3. Mattress must be damage free, unsoiled, and stain free to be eligible.
  4. Exchange policy does not apply to mattresses sold “as-is,” adjustable bases, pillows, mattress protectors, sheets, or other accessories.
  5. An additional delivery fee will apply on all comfort exchanges.

We make every effort to assist shoppers to find their perfect night’s sleep. If you believe we have not measured up to your expectations, don’t hesitate to contact us.